Frequently Asked Questions
Welcome to our FAQ page! Below you'll find answers to some of the most commonly asked questions about our products, services, and ordering process. If you have any additional questions, feel free to reach out to our customer support team.
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1. What is the print quality of your products?
We take pride in offering high-quality products. Our designs are printed using advanced, state-of-the-art techniques on premium materials to ensure vibrant, sharp, and long-lasting results. Whether you’re purchasing apparel, accessories, or any other product, you can trust that the colors will be rich and the print durable, even after multiple washes or use.
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2. What payment methods do you accept?
We offer a variety of secure payment methods to ensure that you can complete your purchase conveniently:
- Major credit cards (Visa, MasterCard, American Express)
- PayPal
- GCash
- Other secure payment options
During checkout, you'll be presented with the payment options that best suit your preferences.
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3. Is my payment information secure?
Yes, absolutely. We take your privacy and security very seriously. Our payment processing is encrypted using the latest technology to protect your sensitive information.
We’ve partnered with Paymongo to offer secure, reliable payment methods, including credit card payments and GCash. After selecting your preferred payment option, you will be redirected to a secure page to complete your transaction. Once your payment is confirmed, you will be automatically redirected back to our website, where you’ll see confirmation of your order.
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4. Do you offer special promotions or discounts?
Yes! We frequently run special promotions, discounts, and exclusive offers. To make sure you don’t miss out on any deals, be sure to stay connected with us:
- Like our Facebook page
- Follow us on Instagram
- Subscribe to our email newsletter
By staying connected, you'll be the first to know about upcoming sales, new product launches, and other exciting announcements.
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5. How can I place a custom order?
If you have a specific custom order in mind, we would love to work with you! Whether it's a design idea, special color, or unique product request, please contact us at info@mhcoapparel.com with the subject line: CUSTOM ORDER REQUEST. Our team will be happy to discuss your needs and help bring your vision to life.
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6. Do you offer international shipping?
Yes, we offer international shipping! To get accurate shipping rates, delivery times, and information on customs regulations, please contact us at info@mhcoapparel.com with the subject line "International Shipping". Be sure to include your selected items, full shipping address, and contact number, as shipping rates will vary depending on your location and the items chosen.
Please note that international orders may be subject to additional taxes, customs duties, or import fees, which are the responsibility of the customer.
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7. How can I track my order?
Once your order has been processed and shipped, you will receive an email confirmation with tracking information (if applicable). You can use this tracking number to monitor the progress of your shipment directly through the carrier's website. If you have any trouble tracking your order or it seems delayed, please don’t hesitate to contact us.
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8. Can I change or cancel my order after it’s been placed?
Once an order is confirmed, it is processed quickly to ensure fast delivery. If you wish to make changes or cancel your order, please contact us as soon as possible at info@mhcoapparel.com. While we cannot guarantee changes after an order has been processed, we will do our best to accommodate your request.
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9. How can I contact customer support?
If you have any questions or need assistance with your order, our customer support team is here to help! You can reach us via email at info@mhcoapparel.com. For faster responses, please include as much detail as possible, such as your order number, issue, or inquiry.
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10. What should I do if my item arrives damaged or incorrect?
We are committed to providing high-quality products, but if you receive an item that is damaged, defective, or incorrect, please contact our customer support team immediately at info@mhcoapparel.com. Be sure to include a photo of the damaged or incorrect item along with your order number, and we will promptly assist you with a replacement or refund.
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We hope this FAQ has helped! If you have further questions or concerns, please don’t hesitate to reach out. We're here to ensure that your shopping experience with us is smooth and enjoyable!
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1. What is the print quality of your products?
We take pride in offering high-quality products. Our designs are printed using advanced, state-of-the-art techniques on premium materials to ensure vibrant, sharp, and long-lasting results. Whether you’re purchasing apparel, accessories, or any other product, you can trust that the colors will be rich and the print durable, even after multiple washes or use.
---
2. What payment methods do you accept?
We offer a variety of secure payment methods to ensure that you can complete your purchase conveniently:
- Major credit cards (Visa, MasterCard, American Express)
- PayPal
- GCash
- Other secure payment options
During checkout, you'll be presented with the payment options that best suit your preferences.
---
3. Is my payment information secure?
Yes, absolutely. We take your privacy and security very seriously. Our payment processing is encrypted using the latest technology to protect your sensitive information.
We’ve partnered with Paymongo to offer secure, reliable payment methods, including credit card payments and GCash. After selecting your preferred payment option, you will be redirected to a secure page to complete your transaction. Once your payment is confirmed, you will be automatically redirected back to our website, where you’ll see confirmation of your order.
---
4. Do you offer special promotions or discounts?
Yes! We frequently run special promotions, discounts, and exclusive offers. To make sure you don’t miss out on any deals, be sure to stay connected with us:
- Like our Facebook page
- Follow us on Instagram
- Subscribe to our email newsletter
By staying connected, you'll be the first to know about upcoming sales, new product launches, and other exciting announcements.
---
5. How can I place a custom order?
If you have a specific custom order in mind, we would love to work with you! Whether it's a design idea, special color, or unique product request, please contact us at info@mhcoapparel.com with the subject line: CUSTOM ORDER REQUEST. Our team will be happy to discuss your needs and help bring your vision to life.
---
6. Do you offer international shipping?
Yes, we offer international shipping! To get accurate shipping rates, delivery times, and information on customs regulations, please contact us at info@mhcoapparel.com with the subject line "International Shipping". Be sure to include your selected items, full shipping address, and contact number, as shipping rates will vary depending on your location and the items chosen.
Please note that international orders may be subject to additional taxes, customs duties, or import fees, which are the responsibility of the customer.
---
7. How can I track my order?
Once your order has been processed and shipped, you will receive an email confirmation with tracking information (if applicable). You can use this tracking number to monitor the progress of your shipment directly through the carrier's website. If you have any trouble tracking your order or it seems delayed, please don’t hesitate to contact us.
---
8. Can I change or cancel my order after it’s been placed?
Once an order is confirmed, it is processed quickly to ensure fast delivery. If you wish to make changes or cancel your order, please contact us as soon as possible at info@mhcoapparel.com. While we cannot guarantee changes after an order has been processed, we will do our best to accommodate your request.
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9. How can I contact customer support?
If you have any questions or need assistance with your order, our customer support team is here to help! You can reach us via email at info@mhcoapparel.com. For faster responses, please include as much detail as possible, such as your order number, issue, or inquiry.
---
10. What should I do if my item arrives damaged or incorrect?
We are committed to providing high-quality products, but if you receive an item that is damaged, defective, or incorrect, please contact our customer support team immediately at info@mhcoapparel.com. Be sure to include a photo of the damaged or incorrect item along with your order number, and we will promptly assist you with a replacement or refund.
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We hope this FAQ has helped! If you have further questions or concerns, please don’t hesitate to reach out. We're here to ensure that your shopping experience with us is smooth and enjoyable!